Tenant reported a repair, damp or mould? What to do
Landlords must keep the structure and key installations in repair, and the property must be fit to live in — including free from serious damp and mould.
Answer three quick questions and we'll show you what to do next and how to protect yourself.
Handling a repair report at a glance
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1
Log the report
Date, what was reported, photos.
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2
Arrange access
Except in emergencies.
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3
Inspect and fix
Use a qualified contractor; deal with causes, not just symptoms.
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4
Confirm and record
Tell the tenant it's done and keep invoices and photos.
Common questions
Who is responsible for damp and mould?
The property must be fit to live in, including free from serious damp and mould. Investigate the cause promptly. Tenants are responsible for damage they cause, but serious damp usually needs a structural or ventilation fix.
How much notice do I need to give to enter?
At least 24 hours' written notice for inspections or repairs, except in an emergency.
What repairs is a landlord responsible for?
The structure and exterior, and the installations for water, gas, electricity, sanitation, heating and hot water (Landlord and Tenant Act 1985, section 11).
Sources: GOV.UK: private renting repairs. Checked 31 Oct 2026. General information, not legal advice.