Terms of Use

Last updated 11 November 2026

These terms apply when you use landlordwala.com, Wala AI and a LandlordWala account. By using the site you agree to them.

What LandlordWala is

LandlordWala is a free information and introduction service for UK private landlords. Wala AI gives general information about landlord law and practice, explains how processes such as possession and rent increases work, offers self-help tools to prepare documents, and can introduce you to partners who provide services such as selling, eviction support, legal advice, documents and property management.

Not legal or financial advice

Information on this site and from Wala AI is general information, not legal, tax, financial or insurance advice, and it may not cover your exact circumstances. Wala can make mistakes. Check important decisions against official guidance (GOV.UK, GOV.WALES, mygov.scot, nidirect) and speak to a qualified professional where the stakes are high. Our detailed guides cover England; rules differ in Wales, Scotland and Northern Ireland. See our AI information disclaimer.

Partners

When we introduce you to a partner, any contract for their service is between you and them, on their terms. We choose partners carefully but we are not responsible for the services they provide. We may be paid by partners — see our referral disclosure.

Your account

Keep your sign-in email secure; you're responsible for activity on your account.
Only add information you're entitled to share, including about tenants and guarantors, and keep it accurate.
Checklists, reminders and other tools help you stay organised, but you remain responsible for meeting your legal obligations as a landlord.

Credits and the Wala Pass

Credits: talking and typing to Wala use credits (100 credits = £1 of value). Each answer or call uses credits according to its actual length and content; we always show roughly how much talking your credits buy, and your balance is on your account page.
Free use without an account: up to 6 free messages and 3 minutes of voice a week.
Documents: you can fill in and check documents free; downloading and printing them is included with any paid plan.
Free account: 400 free credits every month (about 20 minutes of voice or about 100 typed answers). Unused free credits expire at the end of the month and are replaced on the 1st.
Wala Pass: £24 (including any VAT due) for 7,500 credits — roughly 6 hours of voice in English (fewer in other languages, which use a different voice), or 1,800 typed answers, or a mix — valid for 12 months from purchase. It includes preparing your documents (notices, letters, rent statement, timeline and case summary). New free accounts can buy it for £19 within 48 hours of joining.
Wala Pass Plus: £49 (including any VAT due) for 18,000 credits — roughly 15 hours of voice in English (fewer in other languages, which use a different voice), or 4,500 typed answers, or a mix — valid for 12 months from purchase, and includes everything in the Wala Pass.
Wala Pass Max: £89 (including any VAT due) for 36,000 credits — roughly 30 hours of voice in English (fewer in other languages, which use a different voice), or 9,000 typed answers, or a mix — valid for 12 months from purchase, and includes everything in the Wala Pass.
Wala Pro: £199 (including any VAT due) for 90,000 credits — roughly 75 hours of voice in English (fewer in other languages, which use a different voice), or 22,500 typed answers, or a mix — valid for 12 months from purchase, and includes everything in the Wala Pass.
No plan includes calls or consultations with Ranjha Saab or a solicitor. You can buy more whenever you like. Paid credits are used after your free monthly credits.
Solicitor packages (paperwork check, Section 8 packages, conveyancing) are provided and charged by our partner solicitor firms, not by LandlordWala. The solicitor agrees the price and terms with you directly before any work starts.
When your credits run out, Wala will tell you and offer a Wala Pass; you can also wait for your free credits to refill.
Payments are taken by Stripe (card, Google Pay or Apple Pay). We never see or store your card details. Stripe emails your receipt.
Cancelling: you have 14 days from purchase to cancel. Because you ask for your credits to be available straight away, once you start using them you lose the right to cancel for the credits you've used; we will refund any unused credits from a pass if you cancel within 14 days. Email admin@landlordwala.com. This doesn't affect your other legal rights, including if something we provide is faulty.
Unused paid credits expire at the end of their 12 months and have no cash value. If we ever have to close the service, we'll refund unused paid credits.

Fair use

Don't misuse the service: no unlawful, abusive or misleading content, no attempts to break or overload the site or Wala, and no automated scraping. We apply daily limits to keep the service free and may suspend access that breaks these terms.

Documents you prepare with LandlordWala

With a LandlordWala account you can prepare documents yourself — including the official Section 8 notice (Form 3A), the rent increase notice (Form 4A), rent statements and letters to tenants. These are self-help tools. LandlordWala is not a law firm and is not regulated by the Solicitors Regulation Authority. Using these tools does not create a solicitor–client relationship, and LandlordWala does not serve notices, issue court claims or act for you in court.

You are responsible for the documents you use: for checking that every detail is correct and complete (names, address, grounds, figures and dates), that the grounds you rely on genuinely apply, that the notice is served on every tenant in a valid way, and that your other legal obligations are met. Our checks are designed to catch common mistakes, but they can't confirm that a document is valid for your situation.

Section 8 notices in particular. Since the Renters' Rights Act changes of 1 May 2026, getting a property back is a technical legal process. A small mistake — a missing tenant, the wrong ground or date, an unprotected deposit, or service that can't be proved — can make a notice invalid and cost you months of rent and a fresh start. The process has become complicated enough that some solicitors have stopped offering it. Unless you are confident and experienced, we strongly recommend that a specialist solicitor checks your notice before you serve it, or handles the case for you. We can introduce you to one (see solicitor packages).

To the extent the law allows, we are not liable for any loss arising from a document you prepare or use — for example a notice that is found invalid, a claim that is struck out or delayed, lost rent, court or legal costs, or a claim made against you.

Our liability

We provide the service free of charge and "as is". We don't exclude liability where the law doesn't allow it (for example for death or personal injury caused by negligence, or fraud). Otherwise we are not liable for losses arising from reliance on general information, from documents you prepare with our tools (see Documents you prepare with LandlordWala), from partners' services, or from interruptions to the service.

Changes

We may update the service and these terms; the date at the top shows the latest version. These terms are governed by the law of England and Wales.

Contact us

Ghazanfar Iqbal, trading as LandlordWala, Mercantile House, 10 Lapwing Lane, Didsbury, Manchester M20 2WS. Email admin@landlordwala.com.