Repairs, damp and mould

Repairs, damp and mould

1. 1

   Log the report

   Date, what was reported and how. Reply to the tenant in writing.

   ⏱ Same day

2. 2

   Is it urgent or serious?

   EmergencyNo heating or hot water, leaks, electrical or gas danger — act at once.

   Damp or mouldFind the cause (leak, ventilation, condensation) and fix it — homes must be free from serious damp and mould.

   MinorBook it in promptly. Tenants handle minor upkeep and damage they cause.
3. 3

   Arrange access

   Give at least 24 hours' written notice, except in emergencies.

   ⏱ 24 hours' notice

4. 4

   Fix it and record it

   Keep invoices, photos before and after, and messages.

5. !

   Ignored repairs come back on you

   Tenants can bring disrepair claims, and use them as a counterclaim against a rent arrears case.

6. ✓

   Repaired and on file

   Your log is your protection.

Checked against official sources on 2 November 2026 · General information, not legal advice · landlordwala.com/diagrams/repairs-damp